1. What can SuperBiller do for my recruitment business?
SuperBiller helps you win more business, find better candidates dramatically faster and make more placements. Its AI discovers live vacancies, companies likely to hire, decision makers and contact details; searches and ranks candidates; researches employers; and prepares recruitment market intelligence, candidate packs and outreach. It reduces manual research so you can spend more time with clients and candidates. Results are indicative, not guarantees.
2. How does SuperBiller help me win more recruitment business?
SuperBiller can identify live vacancies, companies and departments likely to hire, and signals such as investment, expansion and new projects. It can help identify the hiring decision makers and their professional contact details, giving you relevant reasons to approach employers. A hiring signal is a prediction, not a confirmed vacancy.
3. How does SuperBiller find candidates faster?
Describe the candidate you need in everyday language. SuperBiller searches integrated people databases and available research sources, assesses candidates against your brief, ranks matches and explains their relevance. You can review and contact potential candidates through supported tools without repeatedly switching services.
4. Where does SuperBiller find its candidate and company information?
SuperBiller uses independent integrated databases, data providers and available research sources to identify candidates, companies and hiring opportunities. Core searches do not use or require access to your personal LinkedIn account. Information may be incomplete or out of date, so verify it before making decisions.
5. Can SuperBiller find hiring managers’ email addresses and phone numbers?
Yes, where available. SuperBiller can identify relevant hiring managers and decision makers and search for professional contact details. Availability and accuracy vary. You are responsible for checking the details and using them in compliance with applicable privacy, marketing and anti-spam laws.
6. Do I need to connect my LinkedIn account to use SuperBiller?
No. SuperBiller’s AI candidate sourcing, business development intelligence, live vacancy discovery and decision-maker research work without connecting LinkedIn. These searches use separate integrated data sources, not your personal LinkedIn account. Connecting LinkedIn is entirely optional and adds supported LinkedIn communication and connection-management convenience.
7. Can I connect my LinkedIn account to SuperBiller?
Yes, but you don’t need to connect LinkedIn to access SuperBiller’s AI candidate sourcing, business development intelligence, live vacancies, companies likely to hire or decision-maker contact discovery. An optional connection lets you manage supported LinkedIn messages and professional connections through SuperBiller. Everyone can connect LinkedIn: open Settings, select LinkedIn accounts and follow the instructions. On the Free plan, LinkedIn is a free trial limited to a set number of days and subject to a trial place being available. You remain in control and may request disconnection via available account controls or support@superbiller.com. You are responsible for complying with LinkedIn’s terms; LinkedIn may restrict third-party integrations and SuperBiller cannot guarantee that your account will remain unrestricted.
8. Can I stop messages after approving them?
Yes. You can pause or stop supported messaging activity using the available controls. Messages already sent cannot be recalled and messages already processing may still arrive. You are responsible for reviewing and authorising recipients, content and settings before sending.
9. What is a credit?
Credits pay for specified AI and data operations, such as discovering candidates, analysing profiles and generating reports. Viewing search counts, using filters and reviewing saved information are generally free. Standard top-ups start at $5 per 1,000 credits. Check the in-product usage display for current charges and balances.
10. How many credits do I get?
The Free plan provides 1,000 introductory credits. Starter includes 10,000 credits per recruiter monthly, and Growth includes 10,000 per recruiter monthly for each of three users. Depending on which activities you run, 10,000 credits could support approximately 2,000 candidate discoveries and analyses. Top-ups currently available include 15,000 credits for $75, 25,000 for $109 and 50,000 for $199. Prices and included features are governed by the current checkout and Order Form.
11. How much does each activity cost?
Typical prices include candidate discovery and AI analysis at approximately 4.8 credits per candidate; saving candidates and using basic search counts and filters for free; individual profile import at approximately 4 credits; a candidate information pack on its own at approximately 15 credits; a Vacancy Toolkit run with several reports at approximately 50 credits, depending on the job and the reports chosen; voice interactions at 20 credits per minute; and small credit charges for AI replies. Costs of other functions vary. The Service displays applicable pricing and a Credit Usage history. At $5 per 1,000 credits, 4.8 credits is approximately 2.4 US cents.
12. How do free contact lookups work?
The Free plan currently includes three email and three phone lookups. Starter and Growth provide 100 included email and 50 phone lookups per recruiter per month. Successful lookups within allowance do not use additional credits; unsuccessful lookups do not reduce the allowance but currently cost 3.4 credits. Accounts without a Starter or Growth subscription pay 40 credits for each email or phone number found, beyond the Free plan’s three of each. Previously discovered details may be viewed again without another contact-lookup charge. Connected external provider charges and terms are separate.
13. Will I see the cost before I spend credits?
SuperBiller shows the credit and dollar cost of major chargeable actions before approval. You can view your balance and activity in Credit Usage. Smaller AI interactions and tasks you have already authorised within a configured agent budget may consume credits without a separate confirmation each time; their usage is recorded.
14. Do I pay again for candidates I’ve already found?
Reopening saved candidate records and previously found contact information generally does not incur another contact-lookup charge. A fresh search, data retrieval or new AI analysis can incur credits even for a person encountered before. Review the displayed action cost and Credit Usage history.
15. What happens when I run out of credits?
Your saved information remains accessible subject to your account and subscription status. Chargeable activities pause when the balance is exhausted. You can buy additional credits without changing your plan.
16. How do I keep track of my spending?
The Service displays your balance in credits and dollars, and the Credit Usage dashboard shows spending by activity. Review both one-off actions and consumption by authorised AI agents or configured budgets.
17. Who can sign up for SuperBiller?
SuperBiller is intended for recruitment agencies, independent recruiters, executive search firms, employers and internal talent acquisition teams. Registration currently requires a verified business email address; personal mailbox domains may not be accepted.
18. Can I manage my team’s SuperBiller accounts?
Yes. The Growth plan currently permits a three-person team, with an administrator able to invite two colleagues and manage supported account controls. Each recruiter has their own monthly credit and contact lookup allowances. LinkedIn is optional for each user; candidate sourcing and business development research do not depend on it.
19. Who can see my candidates and company information?
Your candidate records, notes and research are maintained in your organisation’s workspace, with access governed by your team’s permissions and our applicable security and privacy controls. Other customers cannot access your private workspace records through ordinary account access. You are responsible for your lawful collection, use and sharing of personal data. SuperBiller retains its own duties under applicable data-protection laws and the Data Processing Addendum.
20. Can I delete my data?
You can request deletion of candidate records or account data at support@superbiller.com. Requests are handled under the Privacy Notice, Data Processing Addendum and applicable laws. Some records or backup copies may be retained temporarily where lawful or required for security, accounting, legal claims or compliance.
21. Can I use the contact details I find for recruitment and business development?
You may use professional contact details only where you have a lawful basis and comply with applicable privacy, electronic communications, marketing and anti-spam rules. Access to a contact detail does not itself establish consent. You are responsible for your recipients, messages, opt-outs and processing decisions; SuperBiller does not guarantee every detail can lawfully be used for every purpose.
22. Can I rely on SuperBiller’s AI recommendations and hiring intelligence?
AI recommendations, suitability scores, hiring signals, contact information and vacancy intelligence can be incomplete, inaccurate or outdated. Verify material information and apply appropriate human judgment before contacting people or making employment or commercial decisions. SuperBiller does not guarantee a prediction, placement, vacancy or business result.
23. Who is responsible for how SuperBiller is used?
You are responsible for your use of SuperBiller, including Authorised Users; compliance with recruitment, employment, data protection, communications and platform rules; approved messages and campaigns; lawful data processing; verification of AI information; and recruitment and business decisions. SuperBiller supplies software and data-processing services rather than legal advice or a guarantee of outcomes. To the fullest extent permitted by applicable law, the Terms exclude or limit liability for losses resulting from your decisions, misuse, unlawful communications and third-party restrictions. They do not exclude liabilities that the law requires SuperBiller to retain. Your contractual indemnities and the limitations of liability are set out in the Terms of Service.
24. Can I try SuperBiller for free?
Yes. The Free plan currently provides 1,000 introductory credits, AI candidate sourcing and matching, three included email lookups, three included phone lookups and access to available introductory features. You can also try LinkedIn free for a limited number of days, subject to a trial place being available. The guided tour may offer a limited included voice allowance. Review the current plan screen for available features.
25. What happens to my free credits when I upgrade?
Remaining free trial credits are retained upon upgrade under the current plan policy. Your paid subscription adds its monthly included credits. Unused monthly credits carry over to the next month, and separately purchased top-up credits do not expire just because time passes, while your account remains active and in good standing. Credits are non-refundable and have no cash value, subject to law and the Terms.
26. Can I cancel my subscription at any time?
Yes. Standard subscriptions are monthly unless your Order Form states otherwise. Press Cancel plan in your plan window (from the account box in the side menu), or email support@superbiller.com, before your next renewal date. Your plan stays on until the end of the month you have paid for and then does not renew; until then you can press Keep my plan to carry on. Refunds are governed by the Terms of Service and applicable law.