Team Overview
Practice
Chats84
Voice calls37
Avg score6.1
-0.2 vs prior
Live Calls
Ringover52
Teams19
Avg score6.8
+0.4 vs prior
Written
Candidate convos143
Response rate41%
Avg score5.9
-0.3 vs prior
Overall
Active consultants11/14
Avg score6.4
-0.3 vs prior
Recent conversations
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Leaderboard
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Select a consultant to view their profile
Active Alerts
| Consultant | Alert type | Source | Detected | Status | |
|---|---|---|---|---|---|
| Sarah M. | Low objection scores | Practice | 21 Mar | Open | View |
| James K. | Shallow discovery | Both | 18 Mar | Open | View |
| Priya N. | Weak candidate CTAs | Written | 15 Mar | Open | View |
| Chloe B. | Fee hold failure | Practice+Live | 12 Mar | Monitoring | View |
| Tom R. | Weak opening structure | Live | 05 Mar | Resolved | View |
Select a conversation to view details
Skill Gaps
Top Skill Gaps
Handling fee objections
Avg 4.8 - 9 consultants below threshold. Seen across Practice and Live calls.
Discovery questions
Avg 5.3 - shallow needs qualification. Primarily in Practice sessions.
Candidate outreach CTAs
Avg 4.9 - vague calls-to-action in Written WhatsApp messages.
Closing next steps
Avg 5.6 - vague commitments. Detected in Live calls.
Needs Attention
| Name | Practice | Live | Written | Weakness | |
|---|---|---|---|---|---|
| Sarah M. | 4.9 | 5.4 | 4.7 | Fee obj. | View |
| James K. | 5.1 | 5.8 | 5.5 | Discovery | View |
| Priya N. | 5.4 | 6.2 | 4.8 | Closing/CTA | View |
| Tom R. | 5.7 | 6.8 | 5.6 | Opening | View |
| Chloe B. | 5.8 | 6.0 | 4.5 | Fee/CTA | View |
Team Training Priorities
Handling fee objections High PracticeLive
9 of 14 consultants below 5.5 on objection handling.
Discovery depth Medium Practice
Surface-level questions. Avg 5.3.
Written outreach - weak CTAs Medium Written
Avg CTA score 4.9. Messages too long.
Closing with urgency Low Live
Calls ending without a firm next step.
Knowledge Base
Admin controls
Your content, your rules
Each block comes preloaded with best-practice content. You can keep it, edit it, or switch it off. Anything you add is used alongside the defaults, so your coach follows your playbook exactly.
Toggle ONThe coach uses our default best-practice content as a solid starting point for this block.
Toggle ON + your contentThe coach uses both the defaults and what you have saved.
Toggle OFFThe coach ignores the defaults and uses only your content for that block.
Coach Playbook
1.What the Recruiter Coach analyses
The Recruiter Coach analyses WhatsApp conversations, live call transcripts and Microsoft Teams transcripts.
2.How the Knowledge Base powers the coach Visit Knowledge Base
- Each block comes preloaded with proven scripts, questions and objection-handling language.
- Anything you add is layered on top; the coach uses both and never overwrites the defaults.
- A richer Knowledge Base means smarter scoring and more relevant feedback.
3.How the coach uncovers skill gaps Visit Skill Gaps
- Scores every practice session, live call and written message against your playbook.
- Rolls those scores up into Team, Skill Gaps and Team Training Priorities.
- Shows which skills and channels need attention before they cost you fees.
4.How the coach creates training content for new starters Visit New Training Content
- Identifies high-scoring recordings as strong examples and low-scoring ones (anonymised) as challenge recordings.
- New training content lets you review and approve these as LMS lessons or lesson packs.
- New starters compare their calls to real examples from your own team, not generic scripts.
5.How to use the coach in live management Visit Leaderboard
- Use Team Overview and Leaderboard in weekly 1:1s to see who is improving and who needs help.
- Use Skill Gaps plus New training content to pick 1-2 recordings each week for focused team training.
- Ask consultants to run fresh Practice sessions afterwards and track how their scores move over time.
New training content
Updated 2 hrs ago
The coach analyses every practice session, live call and written message and surfaces the most relevant call recordings and message transcripts for training.
Strong example recordings - suggested for LMS
High-scoring call recordings and message transcripts the AI recommends as "what good looks like". Review each one and approve the recordings you want to add as LMS lessons.
| Consultant | Source | Scenario | Score | Great example of | |
|---|---|---|---|---|---|
| Tom R. | Live - Ringover | Fee objection - CFO intro | 7.4 | Cost-of-vacancy framing | View |
| Nina T. | Practice - Call | Discovery - TA Manager | 7.8 | Deep discovery technique | View |
| Priya N. | Live - Teams | CTO search - CEO close | 8.1 | Future-state discovery + close | View |
Weak example recordings - suggested challenges
The coach automatically anonymises low-scoring calls and messages before suggesting them as challenge recordings for trainees. You approve which recordings are published.
Ready-made LMS exercise included with each weak recording
Step 1Listen to the recording and read the transcript.
Step 2Identify what went wrong at 2-3 specific moments.
Step 3Rewrite what the consultant should have said instead.
Step 4Compare your answer with a strong example of the same scenario.
All identities below are automatically anonymised by the coach.
| Consultant | Source | Scenario | Score | Main issue | |
|---|---|---|---|---|---|
| Consultant A | Live - Ringover | Fee objection - lost control | 3.4 | Conceded fees too early | View |
| Consultant B | Practice - Chat | Fee objection - AI Founder | 4.6 | Discounted before objection stated | View |
Settings
WhatsApp Coach Integration
Connected
Ringover
ConnectedLive call transcripts from Ringover are automatically pulled after each call and attributed to the relevant consultant.
Microsoft Teams
PartialTeams meeting transcripts are ingested via the Microsoft Graph API. Transcription must be enabled in your Teams tenant.
Transcription not enabled for 3 users.
Practice - WhatsApp Coach
Live Calls
Written
Notification preferences