Team Overview
Practice
Chats84
Voice calls37
Avg score6.1
-0.2 vs prior
Live Calls
Ringover52
Teams19
Avg score6.8
+0.4 vs prior
Written
Candidate convos143
Response rate41%
Avg score5.9
-0.3 vs prior
Overall
Active consultants11/14
Avg score6.4
-0.3 vs prior
Recent conversations
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Leaderboard
Sort by:
Select a consultant to view their profile
Active Alerts
| Consultant | Alert type | Source | Detected | Status | |
|---|---|---|---|---|---|
| Sarah M. | Low objection scores | Practice | 21 Mar | Open | View |
| James K. | Shallow discovery | Both | 18 Mar | Open | View |
| Priya N. | Weak candidate CTAs | Written | 15 Mar | Open | View |
| Chloe B. | Fee hold failure | Practice+Live | 12 Mar | Monitoring | View |
| Tom R. | Weak opening structure | Live | 05 Mar | Resolved | View |
Select a conversation to view details
Skill Gaps
Top Skill Gaps
Handling fee objections
Avg 4.8 - 9 consultants below threshold. Seen across Practice and Live calls.
Discovery questions
Avg 5.3 - shallow needs qualification. Primarily in Practice sessions.
Candidate outreach CTAs
Avg 4.9 - vague calls-to-action in Written WhatsApp messages.
Closing next steps
Avg 5.6 - vague commitments. Detected in Live calls.
Needs Attention
| Name | Practice | Live | Written | Weakness | |
|---|---|---|---|---|---|
| Sarah M. | 4.9 | 5.4 | 4.7 | Fee obj. | View |
| James K. | 5.1 | 5.8 | 5.5 | Discovery | View |
| Priya N. | 5.4 | 6.2 | 4.8 | Closing/CTA | View |
| Tom R. | 5.7 | 6.8 | 5.6 | Opening | View |
| Chloe B. | 5.8 | 6.0 | 4.5 | Fee/CTA | View |
Team Training Priorities
Handling fee objections High
9 of 14 consultants below 5.5 on objection handling.
Discovery depth Medium
Surface-level questions. Avg 5.3.
Written outreach - weak CTAs Medium
Avg CTA score 4.9. Messages too long.
Closing with urgency Low
Calls ending without a firm next step.
Knowledge Base
Admin controls
Your content, your rules
Each block comes preloaded with best-practice content. You can keep it, edit it, or switch it off. Anything you add is used alongside the defaults.
Toggle ONThe coach uses our default best-practice content.
Toggle ON + your contentThe coach uses both the defaults and what you have saved.
Toggle OFFThe coach uses only your content for that block.
Coach Playbook
1.What the Recruiter Coach analyses
The Recruiter Coach analyses WhatsApp conversations, live call transcripts and Microsoft Teams transcripts.
2.How the Knowledge Base powers the coach Visit KB
- Each block comes preloaded with proven scripts, questions and objection-handling language.
- Anything you add is layered on top; the coach uses both.
- A richer Knowledge Base means smarter scoring and more relevant feedback.
3.How the coach uncovers skill gaps Visit Skill Gaps
- Scores every practice session, live call and written message against your playbook.
- Rolls those scores up into Team, Skill Gaps and Training Priorities.
- Shows which skills and channels need attention before they cost you fees.
4.How the coach creates training content Visit Training Content
- Identifies high-scoring recordings as strong examples and low-scoring ones as challenge recordings.
- New starters compare their calls to real examples from your own team.
5.How to use the coach in live management Visit Leaderboard
- Use Team Overview and Leaderboard in weekly 1:1s to see who is improving.
- Use Skill Gaps to pick 1-2 recordings each week for focused team training.
New training content
Updated 2 hrs ago
The coach analyses every practice session, live call and written message and surfaces the most relevant recordings for training.
Strong example recordings - suggested for LMS
High-scoring call recordings the AI recommends as "what good looks like". Review and approve what you want as LMS lessons.
| Consultant | Source | Scenario | Score | Great example of | |
|---|---|---|---|---|---|
| Tom R. | Live - Ringover | Fee objection - CFO intro | 7.4 | Cost-of-vacancy framing | View |
| Nina T. | Practice - Call | Discovery - TA Manager | 7.8 | Deep discovery technique | View |
| Priya N. | Live - Teams | CTO search - CEO close | 8.1 | Future-state discovery + close | View |
Weak example recordings - suggested challenges
Automatically anonymised low-scoring calls suggested as challenge recordings. You approve which are published.
All identities below are automatically anonymised by the coach.
| Consultant | Source | Scenario | Score | Main issue | |
|---|---|---|---|---|---|
| Consultant A | Live - Ringover | Fee objection - lost control | 3.4 | Conceded fees too early | View |
| Consultant B | Practice - Chat | Fee objection - AI Founder | 4.6 | Discounted before objection stated | View |
Settings
WhatsApp Coach Integration
Connected
Ringover
ConnectedLive call transcripts from Ringover are automatically pulled after each call.
Microsoft Teams
PartialTeams meeting transcripts are ingested via the Microsoft Graph API.
Transcription not enabled for 3 users.
Practice - WhatsApp Coach
Live Calls
Written
Notification preferences